Sharing of Information
Our practice adheres to the Data Protection Act 1998 and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you eg. From district nurses, OOH and hospital services.
- To help you get other services eg. From the social work department. - this requires your consent.
When we have a duty to others eg. In child protection cases.Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services eg. For diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Suggestions & Complaints
What Do You Think?
The practice aims to provide the best service to patients registered with us. We are constantly reviewing the level of the service with a view to continual development. A copy of the Patients’ Charter can be obtained from the Practice Manager.
We hope that you have found this wesbite useful. If you have any suggestions on how we may improve the service we offer, please let us know. In the event of any comments or complaints, these will be dealt with as swiftly as possible. Please put your comment or complaint in writing to:
The Practice Manager, Deveron Medical Practice, The Health Centre, Fife Street, Banff, AB45 1JD.
A copy of our complaint information leaflet can be obtained from the reception desk.
In return we hope you will help us to run the service smoothly by noting the contents of this website.
If a patient is violent or abusive to a member of our primary health care team or people in the surgery, we may call the police, and we may ask the Health Board to remove you from our list.